My client based in Southend Essex are seeking an experienced, hands-on, Service Desk Manager to play a pivotal role in leading and developing their Service Desk.
Your main responsibilities will include
Manage and lead the Service Desk team, including hiring, training, and coordinating work schedules.
Setting and meeting internal service targets, including first-time fix rate, SLAs/OLAs, and customer satisfaction scores.
To manage areas of the service delivery teams, ensuring they are working in line with agreed KPIs and to support general admin, during times of absences and busier periods.
We are looking for an accomplished Customer Service Team Leader to support within the Service Delivery area of our client's business.
To have a strong eye for detail, and financial understanding, to ensure the company's financial spreadsheet is kept up to date for higher management to be able to accurately assess forecasts and budgets.
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As a Retail Development Manager you will report directly to the Retail Development Controller and work along side a team of RDM's to form the Regional Retail Team.
Your role is crucial in delivering the companies objectives through the engagement and delivery of the Retail Plan.
We are looking for a dynamic and well organised Office Manager/Finance Administrator to join our friendly, busy team.
This is a varied role which requires a good level of financial experience, and also the capacity to deal with multiple areas which fall under the roles remit.
The successful candidate needs to be a driven, conscientious individual who is also able to contribute to streamlining processes within the company, which currently being a small company will have big effects, helping the company grow to its full potential.