We are currently hiring for a Frontline Technical Support Engineer to join our clients growing Service Operations team, who collectively deliver world-class, seamless 24/7 IT operations support, through effective system monitoring and providing a professional and provide highly engaged, and technically solution-focused team to our clients.
We are currently hiring for a Frontline Technical Support Engineer to join our clients growing Service Operations team, who collectively deliver world-class, seamless 24/7 IT operations support, through effective system monitoring and providing a professional and provide highly engaged, and technically solution-focused team to our clients.
The task at hand: To be the primary point of contact for the Excalibur IT Managed Services customer base providing IT first line support for windows based desktops/servers, Microsoft 365, and various associated on-premise/cloud software including Backup/IT Security etc.
Company: Excalibur, part of the Onecom Group
You'll be great in this role if
- You have excellent interpersonal and customer-facing communication skills.
Do you want to be part of a team who provide leading edge secure solutions for customers in defence, blue light, science/medical and other industry research departments often within Universities?
Do you want to be part of a very exciting and rewarding opportunity to design and develop technical solutions to support a number of key government agencies?
If you are passionate about technology and innovation with a strong desire to understand how different technologies operate and want to test your abilities then I am keen to talk to you!
The successful candidate will lead the application support team, ensuring seamless operation and maintenance of business applications, providing top-tier technical support, and driving continuous improvement within the team.
We are seeking a motivated and experienced Application Support Team Lead with a strong background in SQL Server and Jira.
Key Responsibilities
Lead, mentor and manage a team of application support analysts.
This position is in the Service Operations team, which provides support to a wide range of Managed Service contracts utilising the ITIL framework.
To support business expansion, my client are currently looking for someone to join their growing 2 nd line team with experience in actively managing and troubleshooting network infrastructure.
The responsibilities of the team are far-reaching, so a level of wider technology experience is also highly desirable to enhance this role.