The System Support IT Services Engineer will bring technical expertise to the role and will be involved in many high-profile and critical support tasks and will therefore be exposed to all areas of the business.
This is a dynamic, varied and customer facing role that will allow the successful candidate to be involved in a variety of different duties and responsibilities across the technical support platform.
Provide direct user IT software and hardware support in person or remote.
General
The IT Support Technician will be responsible for supporting users on a range of 1st and 2nd line queries and tickets.
Our client, a well-established professional services company, is currently recruiting for an IT Support Technician to join their Service team on a 6-month FTC basis.
We are delighted to be partnered with our friendly, professional and established client as they seek to recruit a Client Support Administrator to join their experienced team within their offices in Haywards Heath.
Excellent opportunity to join a really friendly team within a thriving and successful company.
This role is available due to strong company growth levels and continued expansion.
We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.
Main Duties
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices.
Standard hours
Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day.
IT Support Engineer 6 Month Contract Role Inside IR35
Our client, based in the Gatwick area have an exciting opportunity for an IT Support Engineer with 1st/2nd line experience to join their team on a 6 Month contract basis.
The role will require excellent communication skills, supporting the user base over the phone, on email and face to face.