You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects.
Our immediate requirement is for a Helpdesk Support Engineer to be a key part of our Egham team, representing proAV taking full responsibility for assisting our internal staff by being the first point of contact for technical queries.
Role Overview
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Due to growth we have a superb opportunity availability to join a top tier software data tech company in an IT Support role for their advanced internal users.
The focus of this role is to be part of the team that supports the c150 users based in the UK.
This company has an amazing positive and collaborative culture where you will enjoy working with a high degree of autonomy.
You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects.
Our immediate requirement is for a Helpdesk Support Engineer to be a key part of our Egham team, representing proAV taking full responsibility for assisting our internal staff by being the first point of contact for technical queries.
ProAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
We are working with a brand new customer who are a boutique IT support services company.
They have a diverse client base which is ideal for someone who is looking for a little bit of variety in the daily working lives.
Job Role
This role sits within the IT engineering team and will be hybrid support role comprising a mixture of dedicated onsite support, remote support and installation services for our SME customers.
As an Application Support Engineer, you will be an integral part of the technical support team, responsible for ensuring the seamless functioning of my clients software applications.
This is a client-facing role, and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues.
You will provide expert assistance to clients, troubleshoot technical issues, and collaborate with cross-functional teams to deliver exceptional customer service.
The role is responsible for maintaining high levels of customer service and support for dedicated key accounts.
A great opportunity has arisen with a leading UK based technology integration business.
Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role.