Purpose This role is pivotal in delivering IT support provide 1st and 2nd line support within the Service/Helpdesk team to all IT, Communications and Freight related systems, ensuring processes and procedures are followed correctly and user requests are dealt with efficiently and effectively.
The position we have is for a Service Desk Analyst / Engineer (Information Technology,
Manage supporter correspondence to an exceptional standard, ensuring service level agreements are met - manage the supporter cases and complaints, which includes correspondence with supporters ensure that SLAs are set and met and seek advice and help to ensure all supporter queries are answered.
Natural HR is an all-in-one cloud HR and payroll software provider partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively.
On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk.
This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands.
Employer description
Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year.