Desktop Support Analyst // 2nd line support // ServiceNow // ITIL // Contract initially till end of year // Birmingham // £29/hour (Umbrella)
REED Technology are working with a client who are URGENTLY looking for a Desktop Support Analyst who will be responsible for resolving all 2nd Line incidents and service requests within their region.
The ideal candidate will have a strong understanding of technology and excellent customer service skills.
Proud to be partnerting with a leading organisation in Birmingham in their search for an Application Support Analyst on a Fixed Term Contract until August 2026.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
£34,000 starting salary 40 days paid holiday and 14.5% pension contribution.
We are currently looking for people either with an excellent customer service background with knowledge of digital banking, or with a passion to build a career in customer service.
Weekly shift rotations: 8am - 4pm, 9am to 5pm, 10am to 6pm, 11.00 to 7pm and 12pm to 8pm ( 1 hour lunch), 2 x ten minute comfort breaks.
An immediate requirement has become available for a 1st, 2nd line support engineer to join my client on an initial 6 month contract, on an hybrid working basis in Solihull.
This role will be 3 days onsite in Solihull so local candidates will be preferred.