Purpose This role is pivotal in delivering IT support provide 1st and 2nd line support within the Service/Helpdesk team to all IT, Communications and Freight related systems, ensuring processes and procedures are followed correctly and user requests are dealt with efficiently and effectively.
The position we have is for a Service Desk Analyst / Engineer (Information Technology,
At Family Action, we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.
We have been building stronger families since 1869, and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants.
Manage supporter correspondence to an exceptional standard, ensuring service level agreements are met - manage the supporter cases and complaints, which includes correspondence with supporters ensure that SLAs are set and met and seek advice and help to ensure all supporter queries are answered.
On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk.
This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands.
Employer description
Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year.