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Job title - Technical Support Officer Location - Ilford, IG4 Contract - Temporary ongoing Hours - Full Time 36 hours Start Date: ASAP We are currently recruiting for a Technical Support Officer. As a Technical Support Officer, you will be responsible for providing technical support and assistance to clients and internal teams. You will also be responsible for troubleshooting and resolving technical issues, as well as providing training and support to end-users. Duties would include: Provide comprehensive technical assistance for internal and external customers. Troubleshoot hardware, software, and networking issues efficiently. Maintain technical documentation and ensure accurate recording of troubleshooting steps. Assist in managing and upgrading our technical infrastructure. Coordinate with vendors to resolve complex technical problems. Collaborate with cross-functional teams to ensure seamless IT operations. Monitor IT systems to identify potential issues and recommend solutions proactively. Provide training to staff on new software and hardware implementations. Essential criteria and experience: Bachelor's degree in Computer Science or related field (or equivalent experience). Proven experience in technical support or a related role. Strong understanding of computer hardware, software, and networking. Excellent problem-solving and communication skills. Ability to manage multiple tasks effectively and prioritize accordingly. Familiarity with IT documentation and ticketing systems. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to
Do you have an interest in IT? Happy to talk to people and get involved? We are looking for someone just like that. We have an IT First Line Support role which is working for a really nice, friendly team who need some additional help. There are many projects happening to get involved with, therefore the role is an excellent opportunity for someone with a can-do attitude who works well as part of a team and enjoys talking to people. You will be responsible for taking calls, fixing basic level issues and also referring cases to 2nd/3rd line support. Someone who can take down detail and pass on accurate information is also key. In addition this a huge site and some of the projects will require someone to be more hands-on too. It really is an excellent opportunity if you are thinking of getting into IT and just need a bit of experience to broaden your CV. Fabulous team, huge scope to do many things and weekly pay too. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.