We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.
You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms.
You will have experience working within an IT Service support environment providing 1st line IT Support and have had good exposure to Microsoft Windows and Office Suite.
In the role, you will be the main point of contact for technical support.
This is a great opportunity to join a Global Organisation and become part of a highly regarded IT team.
Are you a Senior IT Analyst or IT Service Desk Team Leader looking for a new challenge?
Law Firm - Birmingham
Have you got experience of working for a law firm
In this exciting IT Support Team Leader role working for a prestigious law firm, you will be responsible for building up and managing a team as well as providing hands on technical support.
Education: 2:1 BSc in a STEM Subject & A-Level (B and above in Math)Salary: £29,000 Starting
The Role
This position uniquely blends technical problem-solving with client engagement, joining a flexible and innovative software solutions team leading the way in the Fin-tech industry.
We have an exciting exclusive opportunity available for a 3rd Line Support Engineer to join our client a market leading food Manufacturing organisation in their existing team based in Birmingham.
Purpose of the Role
With responsibility for ensuring that the IT services in all sites are running optimally, your aim will be to ensure that our systems are available whenever the business requires them.