My client requires an experience desktop support analyst who has experience working in public sector (healthcare preferred) to join their busy service desk team support 700 -800 users based 3 days per week in their manchester office
Essential knowledge and experience
Experience of using ITSM software (Halo highly desirable ) to for ITIL/Service support processes.
We are looking for a Service Desk Analyst who can help us offer a robust support service to these essential business functions in a considered and planned Tech department to remote end users and head office colleagues globally.
Are you a Service Desk Analyst specialising in telephony and Microsoft Teams call centre operations looking for a hands-on role within a growing, award-winning company?
This is a hands-on role requiring an elevated level of technical expertise, working closely with application, network, and security teams and utilising strong customer service skills.
Our client, a forward-thinking organisation, is looking to hire a dedicated IT Support and user Management Specialist to handle essential in-house IT functions, support users, and manage hardware on a day-to-day basis.
This could be the perfect opportunity if you are a proactive, customer-focused individual with strong IT troubleshooting skills.
Key Responsibilities
End User Support: Provide prompt and effective support to end users, resolve technical issues, and ensure minimal disruption to daily operations.
We're actively recruiting a 1st Line Support Engineer to join our dynamic Service Desk team.
From infrastructure and cloud solutions to cyber security, managed services and beyond, our partnership-based approach delivers long-term value for our customers.
In over 25 years, it's made us a trusted provider to organisations across the public and private sectors.
They help Companies of all sizes do amazing things with Technology.
Everything Tech are an award-winning Managed IT Service Provider.
They support over 4500 users across nearly every industry all over the Country and are a Microsoft Gold Partner specialising in Microsoft's Modern Workplace shift in transforming businesses IT.
Are you an IT professional looking to make a significant impact within a dynamic organisation?
This role offers the chance to shape and enhance the technological landscape for a dedicated team.
Role Overview
This pivotal position involves managing the day-to-day IT operations for approximately 30 staff across two sites in Manchester, with a limited number working from home.