As a Solutions Consultant, you will play a critical role in driving the success of our client engagements by providing technical expertise and strategic guidance.
You will be responsible for pitching technical solutions, presenting software development options, and advising external organisations on the best technologies to meet their business objectives.
Your ability to translate complex technical concepts into clear, actionable recommendations will be key to your success.
We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.
Main Duties
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices.
Standard hours
Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day.
Currently recruiting for the world's leading independent manufacturer, that are seeking an IT Helpdesk & Systems Engineer to join their busy service desk team.