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Do you enjoy problem solving and providing exceptional customer service? Are you an enthusiastic individual with strong communication skills? Are you passionate about and eager to build a career in tech? If so, we are searching for high energy, customer-focused, problem-solvers to join our client's Software Support Team, based in Tamworth. £22,000 - £24,000 per annum Based in Tamworth - Hybrid Flexibility Available (after probation) 25 Days Holiday Bank Holidays 1 extra day each year (up to 35 days) Excellent Working Culture & Career Progression Structured 8-week onboarding programme Key Skills, Competencies & Attributes Previous experience in a customer-facing role, preferably within a commercial software support environment. Excellent organisational skills, able to work to tight deadlines with a high level of attention to detail. An ability to take ownership of your workload and use initiative when problem solving. Strong Microsoft Office (Word, Excel, PowerPoint) skills. Excellent research diagnostic and troubleshooting skills, able to identify solutions to resolve issues effectively. Capable of adapting and demonstrating resilience in relation to evolving business requirements. Ideally a technical related degree. ITIL experience is desirable. Are a UK resident with unrestricted right to work in the UK. Key Responsibilities Building relationships with and taking ownership of your dedicated customer portfolio. Providing customers with high quality technical support, advice and guidance. Handling customer technical support requests (via email, telephone and web portal) Managing all assigned tickets to achieve a prompt resolution, escalating where necessary and providing customers with timely and accurate updates on their ticket progress. Managing product releases and enhancements whilst assisting with client adoption and education - advising on product functionality. Contributing towards internal and external KPI's & SLA's. Logging of all communications and customer support cases via an internal CRM system. This is an exciting opportunity for an individual who is seeking a career within tech. Our client is firmly committed to its people and believes in empowering colleagues to develop and grow in their chosen fields with the support of a strong and focused leadership team who have extensive experience and knowledge they are keen to share. If you are a confident communicator and have a passion for troubleshooting and resolving technical issues, then please apply today by submitting your CV. Alternatively, to discuss the opportunity further, please contact Matt Pallister on the number listed on our website: wearemarmion.com Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
1st Line Engineer My client, a 5 rated MSP / IT Solutions firm based in Dudley are looking for a 1st Line Support professional to join their team on a hybrid working basis. In the role you would be supporting their clients across the UK on a range of issues including Windows OS, Active Directory, Office 365, Network Troubleshooting, and Computer Hardware. The role does also include occasional site visits in the local area therefore, you will need a driving license. Responsibilities: Supporting a client base across the UK on a range of IT Support issues Providing technical support for desktop and infrastructure Escalating issues to senior members of the support team Ensuring completion of tickets and ticket prioritising Configuring and maintaining client systems Skills required: Windows OS Office 365 Networking Troubleshooting Computer hardware This is an outstanding opportunity for an enthusiastic individual with excellent organisation skills to join an expanding company. In return, the company will offer you excellent internal training. If you are interested in this role, please apply IMMEDIATELY as we are arranging interviews at short notice. If you require more information, please contact Oliver Light on or For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.