We are currently recruiting for a telecommunications company for the role of 2nd Line Support.
This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high-quality technical support in a fast-paced, innovative environment.
What you'll be doing
Diagnose and resolve technical issues using remote access tools, documentation, knowledge bases, and hands-on experience.
They're now hiring for a Tier 1 Support Analyst to join their technical assistance team based in Basingstoke.
We've partnered with a leading enterprise tech provider delivering 24/7 support solutions to customers across education, public safety, and commercial sectors.
This is a great opportunity for a technically curious graduate or early-career IT professional to develop in a fast-paced environment that offers paid vendor training, career progression, and hands-on experience with cybersecurity and network operations.
You will be working as a member of the Tech Services department.
Employer description
Arcom offers an extensive range of IT support and business telecoms services including, cloud services, data security, IT consultancy, business mobiles, Business broadband, VoIP telephone systems and unified comms.
General
Acting as an extension of many organisations' IT departments, the team at Arcom IT resolves everyday issues professionally and responsively allowing our clients to focus on running their businesses.
Posted by James Frank Associates • £25K/yr to £28K/yr
Our client, a leading MSP in the IT sector is seeking a 1st Line Support Engineer to join them on a full-time, permanent basis.
Due to growth our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients.
The ideal candidate will have a minimum of 1 years' experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future.