Please note that this opportunity has a start date of Monday 28 July 2025 so please only apply if you are available to start on this date.
Our client is seeking customer focused individuals to join their contact centre on a full time permanent basis. As a Customer Service Advisor, you will be the first point of contact for their customers who will rely on you to be there when they need support.
This is a full time office based role working Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, then hybrid working will be available.
Benefits include 25 days holiday + bank holidays, a generous pension scheme, life cover, wellbeing discounts including gym membership plus many more
Customer Service responsibilities will include:
- Assist customers with varying and sometimes complex situations
- Book routine or emergency repairs from diary management system
- Handle initial customer complaints and forward to relevant person/department
Customer Service skills and experience:
- Individuals with great customer service skills who have the ability to actively listen, this does not necessarily have to be office based experience
- Calls can be complex and difficult so you will need to be resilient
- You must have good computer literacy. They use multiple systems which you will be using while talking to their customers
- Empathy and a passion for helping people
- The ability to connect and communicate with colleagues across the business
- The majority of customers call relate to repairs and maintenance, so an understanding of what can happen in a home is an advantage.
If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful.