Our client, a long-established, expanding software & technology provider, is seeking a Customer IT Support Advisor to further strengthen their team based in the Black Country region.
As customer IT Support Advisor, your daily responsibilities will include responding to customer queries, troubleshooting minor technical issues, addressing product-related questions and, overall, delivering a first-class service.
As Customer IT Support Advisor, you will be the first point of contact for all customers, delivering exceptional service that ensures they get the most out of our clients' software solution.
To work as part of the IT Team in providing technically competent 1st and 2nd line support to the business with excellent customer service.
The role will provide high-stand IT support which will involve dealing with both internal clients and external customers.
General
Robert Half have partnered on a retained basis with exisiting client, Avery Weigh Tronix - one of the world's leading suppliers of weighing scales, systems and equipment based in Smethwick, West Midlands.
Working with the IT Operations Manager, the IT Helpdesk Support Lead will be responsible for the support and maintenance of an effective ICT service to the Gambling Commission.
You will advise and support the existing IT Support Team of 1st and 2nd line engineers, to ensure that BAU incidents, requests, complex issues and ongoing service improvements and deployments are delivered effectively.
This role is key to helping the Gambling Commission deliver a consistent and reliable support function and will provide an escalation point for the IT Support team, and wider business.
Posted by Proactive Solutions Group Ltd • £35K/yr to £45K/yr
3rd Line Engineer / IT Support Engineer / Technical Support Engineer.
We are seeking a highly motivated and experienced Senior Technical Support Analyst (Microsoft 365 Specialist) to join an expanding team.
The 3rd Line Engineer / IT Support Engineer / Technical Support Engineer role requires an experience level of 8 years in a similar role and is hybrid working on a 60/40 split (60% in the office, 40% from home) from one of our offices.
My client are looking to bring on board an IT First Line Support Specialist based out of their site in Birmingham, to help in delivering top-tier IT services to their clients.
My client are one of the UK's largest handlers of fresh produce, and are looking to recruit a IT First Line Support Specialist based in Birmingham.
The key responsibilities of the IT First Line Support Specialist based in Birmingham will include but not be limited to the following.
Posted by Get Staffed Online Recruitment Limited • £27K/yr to £29K/yr
A fantastic opportunity for an IT Support Technician to join an established, leading midlands-based technology company with exciting growth plans.
Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave statutory Bank Holidays birthday off
Must have the right to work in the UK without sponsorship.