My client is looking for a Dedicated IT Helpdesk Support Wto join their fast-paced growing organisation!
As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process.
Are you ready to step into an exciting opportunity with a global SaaS organisation?
A fantastic opportunity for an experienced IT Helpdesk Support Analyst
Working for this fast growing, international company you will have opportunity to learn as well as being looked after with a superb salary and benefits package:
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
General
This role is 5 days a week in the office.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
IT Support Analyst is required to join an established Helpdesk function onsite in Wellingborough for an initial 1 month contract.
We are looking for somebody with good windows support skills who is able to quickly hit the ground running and support the team during this period of increased work.
You will provide 1st and 2nd line support to users in the office and at other UK locations.