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Job Title: Helpdesk Administrator Industry: Building Services Location: Preston Commutable to the Office This is NOT a remote position. Salary: £23,795 - £26,000 dependent on experience, 32 days holiday Inc banks, Sick pay, Canteen & more. Do you have proven experience in Facilities Management or Property Services? Are you looking to join a busy, face paced and growing business? Due to continued growth and company success over the last 12 months we are looking to recruit a highly organised and customer focused Helpdesk Administrator. The Helpdesk serves as the primary point of contact for the business. Helpdesk Administrators play a crucial role in managing all incoming communications effectively via phone & email in a timely and professional manner, providing comprehensive administration to the contract via a CAFM system and liaising with the client, operatives, service managers and contractors all whilst providing a high level of Customer Service. Roles and responsibilities: Answering calls and emails promptly and courteously, maintaining a high standard of customer service. Logging, assigning, updating & closing all tasks using the CAFM system (JobLogic) with the given SLA requirements. Monitor and manage the KPI's and communicate with the operatives for awareness. Monitor email inboxes with a quick response & action. Liaise with management to provide updates on call outs and emergency jobs. To ensure messages are taken accurately and passed on to the appropriate persons quickly. Maintain spreadsheets daily and to ensure accuracy. Liaise with operatives to provide purchase orders and updates on works. To manage workload efficiently and to meet deadlines. Produce Reports to provide to Contract Managers The ideal candidate: Highly organised and ability to manage multiple tasks at once. Confident in using all Microsoft Office applications. A team player with excellent communication skills. Excellent customer service and ability to build relationships. We are looking for a conscientious, reliable person capable of working on their own and as part of a team, in a fast-paced environment. Progression through the company is possible, with in-depth experience of the role being an advantage, but not essential as full training will be provided where required. If you are interested in this new and exciting opportunity with a growing company, then call Ben Gibson on the listed number or ideally email with your current CV.
I am currently partnered with a leading Cloud services provider who are looking for a Helpdesk Analyst / IT administrator to join their team on a permanent basis. This role is based out of their Dartford office and they are looking for someone to start ASAP, they will wait for a notice for the right candidate. Tech Stack: Office365suite including Exchange Teams and SharePoint End user hardware support (Windows 10/11, iOS, Android) AWS/ Azure Active Directory Ticketing This role offers a fantastic opportunity for progression and will look to promote people within a year to their Infrastructure team! If this is of interest please send your most up to date CV back to me and let me know a good time for us to speak in more detail, as mentioned above I have interview slots for Tuesday and Wednesday next week so this role will move extremely quickly!