Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
It is therefore imperative for the MAT that the right individuals are employed, to allow this growth and ensure high standards across the trust.
This multi-academy trust has a number of sites across the Greater Manchester area, having experienced significant growth over recent years and with further expansion plans to add additional sites in September 2024.
Reporting into the Head of Planning, Capability and Culture, the IT Services (ITS) Planning Manager will lead the planning and management information function for the Directorate and feed into to the University-wide planning activities.
The ITS Planning Manager will be leading a team that will support the Directorate to mature its planning, forecasting and prioritisation capabilities through increased visibility and oversight of the ITS divisional-level work portfolios, University request pipelines and product roadmaps.
Working closely with ITS senior leadership and other key stakeholders from across the University, the successful candidate will combine strategic planning and horizon scanning capabilities with performance monitoring and work portfolio management to enable the successful delivery of the ITS strategy.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with travel to our Blackpool offices essential on a weekly basis.
As the Programme Director, you will be instrumental in driving our organization through a comprehensive technology implementation initiative.
This 12-month contract position offers a unique opportunity to lead and shape the future of our company, overseeing the entire lifecycle of the programme from inception to successful execution.
General
Willingness to work onsite at least 3 days per week.
Hoist Finance are currently looking to recruit an IT Governance Officer for their growing team in Manchester.
This is an exciting position where you will be instrumental in ensuring the robustness and efficiency of the IT governance process.
You will be playing a critical role in supporting both internal and third party audits, ensuring systems and processes comply with industry standards and regulatory requirements.