Let's set the scene. You find a small window of down time and decide to sit yourself in front of the TV. Drink, check. Snack, check. You head to your chosen TV App... and relax. Hang on... You need to login... and you can't remember your password. After 5 minutes of faff you're finally in. And then you hit a chaotic home screen. Navigation is slow. Getting to the content you want is a chore. Relaxed? Yeah, right. You switch to a different App in the hope it's better, or give up & go and cut the grass. Sound familiar? We feel your pain. That's why we exist. We fix bad TV experiences like this and lead the way in building the slickest of TV apps on the planet, for the likes of BBC, ATP Media, Britbox, ITV. As it happens, over the past 13 years we've won numerous awards and become one of the leading authorities in the Smart TV app tech space. Not bad for what was a side project between two childhood friends. The Future We're mega ambitious. As we look towards 2025 and beyond, our future looks bright with extensive growth across the market and the world. We need you on the team to help us to scale our operations and team as we continue to deliver great work and a great service for our clients. You'll bring your 360 Ops greatness to the party and be a key player in ensuring the agency is operationally structured to deliver on this ambition. Exciting times! Coupled with your experience within a £10 million agency, are you ready to bring your passion for music, gaming, TV, or sports and come with us on this exciting adventure? --------------------- Role Info: Operations Director Old Street, London Office Based 3 Days Per Week / Hybrid Working c£80,000 - £90,000 Plus Benefits, social events and activities Full Time - Permanent Hours: 9am/10am - 5pm/6pm Reports To: Managing Director Values / Culture: Stay Curious, Be Real, Deliver Impact, Nurture Togetherness Company: The UK's leading Connected TV-first, OTT app technology company Clients: BBC, ATP Media, Britbox, ITV, UK TV Play, Royal Shakespeare Company and more (under NDA)... Your Background / Skills: Tech Agency Operations Leadership. Process Improvement, Resource & Budget Management, Vendor Management. Growth Focussed. The Connected TV App Experts: With humble beginnings operating out of our founder's family home in 2011, FX Digital has grown into a mega diverse & multi-cultural 60-man/woman-band working with global brands with a focus on Connected TV and OTT streaming app development. Sounds Impressive? We sure think so! By dedicating our resources to Research and Development, we have managed to stay at the forefront of emerging technologies, enabling us to deploy the most innovative and effective solutions rapidly and successfully. This is just one of the many reasons why we are one of the current market leaders at the forefront of OTT app technology - so next time you sit down to binge your new favourite mystery show on Britbox on your Smart TV, you can thank us ;) And now, thanks to all the great work from our team, our reputation is soaring, and with it, our business growth. We are now looking for someone to join our team to become the backbone of our operations and processes to support us through this exciting time of growth and beyond! Where you come in: As Operations Director, you will bring your experience from a fast growing technology services agency to oversee and optimise the day-to-day operations of the agency, ensuring all processes and workflows align with strategic objectives. You will be at the epicentre of the agency's operations, driving operational efficiency, improving productivity, and leading cross-functional teams to deliver top-tier services to clients. You will collaborate with senior leadership to implement best practices, manage budgets, and cultivate a high-performing work environment. About You: You: Experience working with big customers in the media or sports sectors You have a strong network of trusted partners that could add value to the services we deliver. You are happy to be in the office for the majority of the week with the team & motivated by the 'buzz' of the passionate people around you. You're passionate about music, gaming, TV, or sports. Whether that's going to gigs, playing the latest console release or binge watching new shows (and WhatsApping friends about it) You want to work in a fast paced environment, working for a growing business, within a team that's constantly pushing tech boundaries Skills: Proven experience in a senior operations role, within an agency or related industry Strong leadership and team management skills with experience in fostering a collaborative, results-oriented culture Demonstrated expertise in process improvement, project management, and resource optimisation Experienced in putting in place optimising processes that help companies grow in revenue Experienced working in an organisation with operations across multiple locations Excellent problem-solving skills and the ability to make data-driven decisions Financial acumen with experience managing budgets and forecasts Familiarity with industry tools and technologies that streamline operations Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. FX Digital Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.