You will be expected to assist with client onboarding, technical issue resolution via support channels, and ensure the smooth operation of customer facing applications and services.
An exciting opportunity has arisen for an IT Customer Solutions Analyst for our blue chip client based in Hatfield, Herts.
In this hybrid role (3 days per week in Hatfield, 2 days remote) you will be providing front line technical support and solutions to internal and external product stakeholders.
The ideal candidate will have over 1 years' experience within an IT support related role and have experience with Windows systems, having carried out support of both desktop and server systems.
Job Description
We are looking for an experienced 1st/2nd Line Support Analyst to join our team and help support a growing external client base.
Our clients span a multitude of sectors and use a wide range of technologies so this is a great chance to learn.
This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the workplace market.
About The Company
We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000 colleagues.