About Us: Join our dynamic Managed Service Provider (MSP), where innovation meets dedication! We pride ourselves on delivering top-tier IT solutions and support to businesses worldwide. Our team is composed of tech-savvy professionals who are passionate about transforming IT landscapes.
Role Overview: We are on the hunt for a seasoned Senior Application Support Analyst with over 5+ years of experience in supporting AWS and Azure applications. As a vital member of our remote team, you will play a key role in ensuring the seamless operation of our clients' applications, providing expert troubleshooting, and delivering unparalleled customer service.
Responsibilities:
- Provide advanced technical support for AWS and Azure applications.
- Troubleshoot and resolve complex application issues.
- Collaborate with cross-functional teams to ensure application reliability and performance.
- Perform application monitoring and maintenance.
- Develop and implement support strategies and best practices.
- Document technical issues and solutions for knowledge base.
- Train and mentor junior support analysts.
Qualifications:
- 5+ years of experience in application support, with a focus on AWS and Azure.
- Proficiency in troubleshooting and resolving technical issues.
- Strong understanding of cloud infrastructure and services.
- Excellent communication and customer service skills.
- Ability to work independently in a remote environment.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are a plus.