As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.This position is office-based, with the flexibility to work remotely up to two days per week in line with Amazon's current flexible work guidance.
Amazon encourages open communication about unique needs for flexible arrangements.Key job responsibilities Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.
Providing excellent service every time is part of our mission to become the world's most customer-centric company.
Amazon Operations sits at the heart of the Amazon customer experience.
We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep.Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.Working in Amazon Operations is for people who like to be active and give their all.
We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day.We are open, inclusive and welcome individuality and diversity.
As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.This position is office-based, with the flexibility to work remotely up to two days per week in line with Amazon's current flexible work guidance.
Amazon encourages open communication about unique needs for flexible arrangements.Key job responsibilities Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.
Providing excellent service every time is part of our mission to become the world's most customer-centric company.
Working to meet IT Service Desk Service Level Agreements and individual KPI's.
Handling Incidents and Service Requests raised to the IT Service Desk via telephone, email and Self-Service.
General
Our leading client have an exciting opportunity for an IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre.
You'll help to keep your colleagues safe and prevent machine downtime.
As an RME Technician, you'll maintain a wide range of equipment and workspaces while upholding Health and Safety best practices.
The Reliability Maintenance Engineering (RME) team at Amazon is fundamental to our operations they're the ones keeping vital machinery running at all times.
Initially the role will support our ERP system, internally developed applications, and collaboration systems.
Our Development team is currently building a Core Application Support function that will be responsible for 2nd line support of Fisher German Business Systems.
Robert Half have partnered on a retained basis with CMS Cepcor to recruit an ERP Manager on a permanent contract, to be based in Coalville, Leicestershire.
The Organisation
Trading for over 30 years this family owned business supplies customers in over 140 different countries with current revenues of £80m with ambitious export growth plans.
The CMS Group is the leading aftermarket manufacturer and supplier of crusher spare parts.