Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with travel to our Blackpool offices essential on a weekly basis.
This company is seeking an experienced Operations Coordinator to join their innovative team who deliver a premium service to their customers.
The role involves providing high-quality administrative and executive support to management, primarily the Operations Manager.
This role involves ensuring that all orders are processed, updated, and dispatched in a timely and cost-effective manner, within the relevant customer guidelines, maintaining customer satisfaction.
Reporting into the Head of Planning, Capability and Culture, the IT Services (ITS) Planning Manager will lead the planning and management information function for the Directorate and feed into to the University-wide planning activities.
The ITS Planning Manager will be leading a team that will support the Directorate to mature its planning, forecasting and prioritisation capabilities through increased visibility and oversight of the ITS divisional-level work portfolios, University request pipelines and product roadmaps.
Working closely with ITS senior leadership and other key stakeholders from across the University, the successful candidate will combine strategic planning and horizon scanning capabilities with performance monitoring and work portfolio management to enable the successful delivery of the ITS strategy.