We're looking for a Service Desk Team Lead / IT support Manager to join a pioneering organisation, as they embark on an exciting new chapter, supporting a growing service desk in Birmingham!
As the Service Desk Team Lead, you will manage a small, dynamic team of skilled 1st and 2nd Line Engineers, supporting over 1,500 users across the UK.
As an ITSM Implementation Specialist, you will be responsible for the administration, customisation, and maintenance of the ITSM platform (e.g., ServiceNow, BMC Remedy, Cherwell, etc.).
You will work closely with IT teams and business stakeholders to ensure the platform meets organisational needs, supports ITIL processes, and delivers high-quality IT services.
Your role will also involve troubleshooting platform issues, ensuring seamless integration with other tools, and driving automation and efficiency improvements.
My client is currently seeking an ICT Helpdesk Administrator to join their IT team in Birmingham.
In this role, you will be responsible for logging and tracking support requests and incidents in the ICT incident management system, updating IT assets, and resolving 1st line calls.
Additionally, you will assist in creating new user accounts, conducting ICT inductions, and managing the onboarding and offboarding of all staff.