Service Desk Team Lead, IT Support Manager, Microsoft, ITIL, Hybrid, COR6994
We're looking for a Service Desk Team Lead / IT support Manager to join a pioneering organisation, as they embark on an exciting new chapter, supporting a growing service desk in Birmingham!
The IT Support Manager Role
As the Service Desk Team Lead, you will manage a small, dynamic team of skilled 1st and 2nd Line Engineers, supporting over 1,500 users across the UK. Working within a Microsoft-based environment, you'll take ownership of the day-to-day operations of the service desk, ensuring seamless technical support, guiding your team, and driving exceptional customer service. Achieving KPIs and maintaining high standards will be key to your success in this role.
The Company
This industry giant are a true force to be reckoned with, delivering exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With passion and innovation at the core, they empower businesses to succeed through the delivery and support of bleeding-edge technology solutions.
Benefits
- 25 days holiday
- 6% pension
- Excellent bonus scheme - uncapped for high achievers
What's required of the Service Desk Team Lead?
- A strong technical background in 1st and 2nd line support.
- Proven experience leading a service desk team or mentoring staff, with a desire to take the next step.
- Familiarity with technologies like Office 365, Azure, Active Directory, and Group Policy.
- Experience working with ITIL, with a focus on change management.
I want to do that!
If you're eager to take on a new challenge, lead a talented IT support team this is an excellent opportunity! Apply today and take the first step toward an exciting new chapter in your career.
Service Desk Team Lead, IT Support Manager, Microsoft, ITIL, Hybrid
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