We're looking for a Support Manager with a deep focus on infrastructure, servers, and networks to join a pioneering organisation as they embark on an exciting new chapterbuilding a new site and service desk team in Oxfordshire!
You will oversee a small, dynamic team of skilled 1st and 2nd Line Engineers, supporting over 1,500 users across the UK.
Posted by Hays Specialist Recruitment Limited • £40K/yr to £52K/yr
This role will sit within the IT and Digital category and will be responsible for the management of my clients' digital and technology contract and vendor portfolios.
The successful candidate will support the IT Commercial Manager in delivering an effective contract management framework, ensuring that all contracts are in line with relevant regulations, compliance and best practice.
HAYS are delighted to be working with one of our clients headquartered in the West Midlands to recruit for a Contract Manager on a permanent basis.
As an ITSM Implementation Specialist, you will be responsible for the administration, customisation, and maintenance of the ITSM platform (e.g., ServiceNow, BMC Remedy, Cherwell, etc.).
You will work closely with IT teams and business stakeholders to ensure the platform meets organisational needs, supports ITIL processes, and delivers high-quality IT services.
Your role will also involve troubleshooting platform issues, ensuring seamless integration with other tools, and driving automation and efficiency improvements.
My client is currently seeking an ICT Helpdesk Administrator to join their IT team in Birmingham.
In this role, you will be responsible for logging and tracking support requests and incidents in the ICT incident management system, updating IT assets, and resolving 1st line calls.
Additionally, you will assist in creating new user accounts, conducting ICT inductions, and managing the onboarding and offboarding of all staff.
A pivotal role within the Technology Cost & Contract Management team of a Tier 1 Global Banking organisation - with responsibility for managing, and continuously improving, the Cost Management processes across a £2.5bn IT spend.
General
Applicants must present current / valid UK Right to Work