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Account Manager Ihasco Bracknell Salary: TBC with commission We're iHasco. We're the go-to experts in top-notch Health and Safety and HR Compliance eLearning. Quality, creativity, and simplicity are our core strengths. With a track record of 15 million training sessions over 15 years, we're not just growing; we're skyrocketing. Join us now and lead the charge in our high-octane Commercial Sales team. We are part of the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment, and service excellence. We have never and will never grow our business by cost-cutting or tying people up in bureaucracy. We don't do politics - we want people focused upon actions and delivery. We don't do micro-management - we empower, support and innovate. We are leaders, not empire builders and we love our business. The Citation Group has grown rapidly over the past few years and has big ambitions for the future. As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions. The role Are you a sales dynamo with a flair for identifying opportunities that others might overlook? We're looking for an Account Manager to join our team and take our revenue growth to the next level. In this role, you'll be at the forefront of driving incremental sales by leveraging existing customer relationships and expanding our product and service offerings. Client Portfolio Analysis: Dive deep into our existing client base, analysing their needs, preferences, and usage patterns. Your mission is to uncover cross-selling and upselling opportunities. Tailored Solutions: Craft personalized recommendations and solutions that align with each client's unique requirements. Show them how our additional products or services can enhance their experience and add value to their operations. Effective Communication: Skilfully communicate the benefits and features of cross-sell and upsell options. You'll be the expert who guides clients through the decision-making process, making it easy for them to say "yes." Relationship Building: Build trust-based relationships with clients, becoming their trusted advisor. Clients should turn to you for insights and solutions, knowing you have their best interests at heart. Revenue Growth: Your primary goal is to drive incremental revenue for the company. Achieve or exceed monthly cross-sell and upsell targets while contributing to overall sales objectives. Collaboration: Work closely with our sales, marketing, and product teams to ensure a seamless and coordinated approach to cross-selling and upselling initiatives. Continuous Learning: Stay up to date on our product/service offerings, industry trends, and competitive landscape. This knowledge will be your secret weapon in uncovering opportunities. This role offers a unique opportunity to drive revenue growth while building lasting customer relationships. We value innovation, initiative, and a customer-centric mindset. If you're ready to make an impact and elevate your sales career, we want to hear from you. Join our team and be part of a company that rewards success, values your expertise, and offers opportunities for professional growth. What you'll have: Proven experience in cross-selling and upselling in a sales or account management role. Exceptional communication and relationship-building skills. Ability to analyse customer data and uncover sales opportunities. Results-driven mindset with a track record of meeting or exceeding targets. Strong product and industry knowledge. Collaborative team player who thrives in a dynamic environment. What you get from us From celebrating your birthday with a day off (on top of our generous annual leave and bank holiday package) to providing extensive well-being support and a health cash plan, we're committed to nurturing your holistic well-being. At our workplace, we don't believe in "work as a chore." Instead, we cultivate an environment where you can thrive. Here, you'll be surrounded by dedicated individuals who are passionate about our mission and purpose. We don't just stop at hiring; we invest in your continuous growth and development, ensuring that each day is an opportunity for learning and advancement. We trust in your abilities and genuinely care about your success. Our transparent communication ensures you're aligned with our business strategy, and we're excited to offer you pathways for career growth and development. Say goodbye to clock-watching; here, every moment is an opportunity to excel, learn, and make a meaningful impact. Welcome to a workplace that values you as a whole person and helps you become the best version of yourself. Join us today! Hit Apply now to forward your CV.
Senior Account Managers wanted, UcaaS, Unified Communications, SaaS, Cloud, Complex Solutions, Public Sectors, 80-100k. Due to our rapid global expansion, we are looking for a successful and established Senior Account Manager to join our global sales team. The Senior Account Manager serves as the single point of contact for all customer enquiries across their key accounts. The Senior Account Manager will find opportunities to increase sales and develop upsell opportunities by understanding the storm product and future roadmap. The Senior Account Manager will also be responsible for coaching and motivating a team to generate revenue and achieve targets. Location. Berkshire. This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our clients hybrid working policy. Key responsibilities of the role. Team Management Motivate, coach and develop the team on a daily basis. Give regular constructive feedback and recognise good behaviour/performance. Proactively address areas of poor performance with the team and support them to improve. Identify training needs across the team and design/source training that will meet these requirements. Invest in the personal development of the team, continuously improving their soft skills, customer service, technical skills and problem solving. Plan workload and colleague resource levels to meet customer and business expectations. Provide weekly reports/updates on department activity and progress to management as required. Account planning Be responsible for all customer account management matters. Build and maintain relationships with your accounts, stakeholders and executive sponsors. Forecast and track key account sales metrics for business pipeline opportunities. Regularly determine upsell and sales opportunities through white space analysis. Run quarterly business reviews with key accounts. Track and manage your accounts using clients CRM tool. Create reports on account status, including customer sentiment in consult, build and run phases. Customer relationships & satisfaction Build and maintain relationships with your accounts, stakeholders and executive sponsors. Work with key customers to understand their industry, value drivers and business processes. Work closely with the Customer Success team to identify opportunities where we can provide additional value for customers in sharing and leveraging CX, deployment and UX best practice. Conduct a regular customer meeting cadence, weekly, monthly, quarterly. Manage a senior contact strategy of multi-level engagement within the account base. Produce and execute an Account Development Plan. Collaborate with wider clients teams and departments to support your customer in all clients matters including escalations. Driving opportunities and revenue Manage all aspects of revenue including in year revenue, annual recurring revenue and renewal activity. Consistently meet and exceed upsell targets to increase revenue. Contribute to Sector development plans, identifying new revenue opportunities within your Sector and for the wider business unit. Promote new products and services to key accounts to generate and increase revenue. Achieve a minimum number of 5 star G2 and Gartner Peer insight reviews. Develop a portfolio of referrals through key accounts and generate new business leads. About you. Bachelor's degree in a relevant subject. Good experience managing and motivating others. Good experience of enterprise account management, typically of at least 5 years. Experience in the SaaS industry, specifically CCaaS is desirable. Experience of using a CRM or similar tool. Good interpersonal skills, including effective influencing and negotiating stakeholders at all levels. Good communication, including presentation skills and being able to adapt style to suit the audience. Proven work experience as an Account Manager, Account Executive or similar title.