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VNA Recruitment are currently recruiting for a Housing Options Officer for our client based in Braintree. The main duties are: To provide a comprehensive front-line service to customers seeking advice and assistance with regards to their housing needs, irrespective of tenure, either in person or by telephone To participate in the Housing Options duty rota and respond to emergencies as required To take action to prevent and relieve homelessness, including visits to applicants' parents, negotiation with landlords and mortgage companies, referral to other agencies and use of the homeless prevention fund To provide customers with expert, professional, comprehensive advice and information on all aspects of housing options work specific to their assessed needs: including undertaking basic financial and benefits assessments To produce Personalised Housing Plans following assessment of needs; to monitor customers' actions and to perform the authority's actions If you feel you are suited to this role, then please apply today!