**Job Title:**Housing Options Service HOST Casework Officer
Location: London Borough of Tower Hamlets
Remuneration: Hourly rate from £24 to £29.08
Contract Details: Temporary, 5 months with potential to extend, Hybrid
Responsibilities:
- Provide a homelessness prevention, housing options, and bespoke service to single clients who are homeless or at risk of homelessness.
- Assist and guide clients with support needs to make appropriate choices regarding their housing pathways.
- Ensure that clients receive appropriate advice on housing options alternatives to making a homeless application.
- Progress all enquiries and cases promptly and efficiently, meeting set targets.
- Maintain excellent customer service standards and contribute to their continuous improvement.
DUTIES & RESPONSIBILITIES:
- Use a dedicated assessment tool to determine the most suitable form of supported accommodation for clients.
- Contribute to the development and delivery of team plans, council plans, and strategies to meet targets and performance requirements.
- Effectively communicate the council's duties and policies to customers and partner organisations through various channels.
- Provide detailed customer care letters outlining advice given and agreed-upon housing pathways.
- Write s184 decision letters.
- Act as the main contact point for local hostel providers and foster excellent working practises between them and the council.
- Make recommendations on the use of temporary discretionary accommodation.
- Develop and maintain a comprehensive network of contacts across the public, private, and voluntary sectors to improve partnership working.
- Collaborate with adult social care, children's services, mental health professionals, probation, and healthcare professionals to expedite assessments and determine suitable housing options.
- Stay updated on developments in legislation, local and national policies, and protocols related to housing need and homelessness prevention.
PERSON SPECIFICATION:
Knowledge:
- Knowledge of the duties owed to the homeless under Part VII of the Housing Act 1996 and the Homelessness Act 2002.
- Knowledge of strategies for preventing homelessness and the main housing options initiatives provided by statutory and voluntary organisations.
- Working knowledge of the Care Act and Equality Act as they pertain to single vulnerable individuals.
- Evidence previous competency of dealing with housing options
Qualifications & Experience:
- Ability to deliver homelessness prevention and housing option solutions tailored to diverse communities and customer needs.
- Excellent verbal and written communication skills to provide advice and information sensitively and persuasively.
- Experience of working in a busy customer-oriented environment, delivering excellent customer service.
- Excellent IT skills, including the use of databases and MS Word, Excel, and Outlook.
Hybrid working arrangements in line with our client's policies, ensuring a healthy work-life balance.
Join a dynamic team that values diversity, respects cultural perspectives, and promotes inclusivity. Committed to collaborating across boundaries and with partners to achieve the best outcomes for the Borough. Be part of an organisation that encourages openness, transparency, and accountability while empowering each other to excel and go the extra mile. Respect for all communities lies at the heart of what we do, and we constantly strive to improve and make a positive difference.
If you have the passion and skills to make a difference in the lives of vulnerable individuals in our community, apply now!
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