Adecco are recruiting for a Homeless Intervention & Prevention Team Leader for a South-London local authority.
Our clients Housing Needs and Homelessness Service has completed a restructure of the service and implemented a service delivery model that places people in housing need or at risk of homelessness at the centre.
They are seeking dynamic and collaborative individuals to join their team to provide the best possible service to support their approach to tackling homelessness in Croydon.
A fantastic opportunity has emerged for a Complaints Officer to join one of Adecco's most improved public sector housing clients in a temporary role, initially for six months.
Based in South London but working hybridly (just 1 day each week in the office), this is a full time role (36 hours each week, Monday to Friday), strong knowledge of the homeless & adult social care customer journey and relevant legislation is a distinct advantage to undertake this job role.
The role is responsible for investigating and responding to complaints, enquiries, SARS and FOI requests made to the company, identifying and making recommendations for service improvement and sometimes consulting with service users.
Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide.
We are recognised by the Legal 500 and Chambers & Partners UK independent legal directories as a top-tier law firm - "a diligent and professional team that is prepared to go the extra mile for its clients".
A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages.
My client is seeking an experienced Tenancy Management Officer to be able to create strong relationships with vulnerable clients to ensure they sustain their tenancies.
The pressures of the role will be eased through support from peers and management.
Strong working knowledge with the most vulnerable clients is expected from a successful candidate.
Understanding of any legislative framework and government guidelines for handling complaints relating to Housing Needs, Homelessness, Intervention & Prevention.
Up-to-date knowledge of service improvement in other local authorities and changes in legislation that affect key services.
Working knowledge of best practice in handling complaints and customer feedback.