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Salary: £23,500 per year Job Type: Full Time Location: Head Office - West Didsbury Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. What you'll be doing, over time and with training and the supervision of experienced colleagues... Supporting the wide range of legal and enforcement work under the Housing & Enforcement umbrella, working closely with the Housing & Enforcement Specialists Assisting with witness interviews, witness statements, case chronologies and the preparation of court bundles Developing further your analytical skills and case management knowledge in specialists housing law areas, to evaluate case referrals for escalation and de-escalation Coordinating and building relationships with key partners across the numerous local authority and police areas in which we work to assist with partnership working, responses to incidents and information sharing Assisting with research on technical, legal and case law matters, including national policy and best practice to support the delivery of services and individual case progression Effectively working as an advocate for the Housing & Enforcement service internally and externally, arranging and attending meetings with stakeholders, multidisciplinary and agency case reviews, acting as an ambassador for the business and the work we do Supporting the development and delivery of training and workshops Providing administrative support and coordination as a central point for the Housing & Enforcement team Preparing and monitoring performance data for the Housing & Enforcement team, identifying trends and supporting the promotion of the work we do in line with our communication plan Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you'll need... A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment or administrative or legal setting with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy Proficient in undertaking research and understanding more complex language Key dates... Assessment day - Beginning of June 2024 Second/ final interviews - End of June 2024 Start date - Tuesday 3rd September 2024 Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. REF-213 613
Salary: c£30,000 Job Type: Full Time, Permanent Location: Stockport Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Reporting to the Lettings Manager, the Resident Service Associate will be based on site at The Interchange in Stockport and will be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing. What you'll be doing: Develop creative, innovative and effective approaches to the marketing, letting and management of the apartments, working alongside our marketing team. Managing the day-to-day lettings on a patch of properties including but not limited to; the arranging of marketing, keeping website entries up to date, conducting viewings, key management, processing applicants through referencing and credit checks, completing the tenancy sign up including the property inventory, conducting pre and post termination inspections and processing deposits through the Deposit Protection Scheme and Reposit. Keep up to date with our offer and monitor competitors offers. Being able to provide full information to a customer around our offer and commitments they must make to secure a property. Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. Schedule and carry out periodic property inspections, instruct associated follow up works and liaise with residents where necessary. Ensuring defects, responsive, planned and void repairs are of a high standard, delivered well, are within budgets and in accordance with legislative requirements. Provide general support to other areas of the team, such as chasing rent arrears, raising and approving purchase orders and contributing towards our reporting process to the client. To run regular resident engagement events Carry out regular inspection of all common parts reporting any defects. Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections. Ensure reports such as FRA's, reportable incidents are recorded on the central database in a timely manner and in the agreed format Any other duties reasonably required What you'll need: Experience of working within a private sector lettings or estate agency team An eye for detail, to ensure that there is a seamless customer journey, with effective communication to residents and prospective residents. Ability to work to deadlines and effectively manage own workload Effective ICT skills Knowledge of marketing techniques for promoting developments Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you: You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. A willing and effective team player who is able to use their initiative, be proactive, motivated and well organised The ability to work to deadlines and under pressure A person who is prepared to be flexible and sometimes help out outside their usual role when necessary The ability and willingness to work weekends and evenings when required during the initial letting period is essential. The ability to work flexibly in the evenings and weekends to meet the needs of the customer group. Full driving licence and use of own car. REF-213 602