To provide customers with a knowledgeable and professional first point of contact on the telephone, in writing and in person for Neighbourhood Housing teams.
General
DURATION/Hours: 3-month initial contract/ 35 hours a week
Customer Service: Provide a high standard of service at the housing reception, assisting customers with form completion, correspondence, and inquiries related to maintenance, repairs, rent arrears, homelessness, and housing advice.
Position Overview
We are seeking a proactive and customer-focused individual to join our housing team as the first point of contact.
This role involves delivering exceptional service while managing a range of housing inquiries.