An exciting opportunity has arisen for a Welcome Worker to work in Haringey within the Housing sector.
The role will act as the initial point of contact when welcoming people and services to Mulberry junction, the council's resource center for single people in Haringey affected by, or at risk of homelessness.
To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates.
To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with general enquiries.
Ensuring tenants are well cared for, neighbourhoods are clean and safe and resident satisfaction is high.
To deal with telephone, written, emailed enquiries and respond appropriately to customer enquiries, complaints, requests for information and service requests.
General
To assist customers in their understanding and completion of relevant documents forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc)
To process referrals and apply agreed eligibility criteria.
To provide specialist advice and casework service to a range of residents including, homeless households, households who are threatened with homeless, households in insecure accommodation young people and families within families.
To work jointly with the Housing Assessment and Allocation Services to maximise homelessness prevention and the take up of a range of effective solutions to meet housing need.
To provide tailored advice to customers approaching the Housing Options and Advice Service on a range of options and opportunities including housing, training & employment, wellbeing, welfare benefits and debt.