Homelessness Prevention Adviser
Camden
Job Role
To provide tailored advice to customers approaching the Housing Options and Advice Service on a range of options and opportunities including housing, training & employment, wellbeing, welfare benefits and debt.
To provide specialist advice and casework service to a range of residents including, homeless households, households who are threatened with homeless, households in insecure accommodation young people and families within families.
To work jointly with the Housing Assessment and Allocation Services to maximise homelessness prevention and the take up of a range of effective solutions to meet housing need.
To work with the Private Sector Initiatives Team to plan the delivery of a broad range of housing options which meet the needs of homeless households and others in housing need.
Key Responsibilities
To provide tailored advice on housing options, training & employment, wellbeing & welfare benefits/money management to customers threatened with homelessness or who are living in private rent accommodation or other settled non social housing.
To respond effectively to, prevent homelessness through advice, negotiation, mediation or conciliation, or by securing immediate access to alternative accommodation and generally promoting a housing options approach to service delivery to a full range of customers.
To be responsible for managing a caseload, maintaining accurate, detailed casework records, identifying priorities and meeting individual and service performance targets.
To maintain and develop extensive and specialist knowledge of housing options, homelessness law and practice and related fields including housing benefit and welfare rights.
To deliver advice from drop in service and to attend advice and options surgeries and outreach sessions as required, and to visit people at home who are threatened with homelessness as necessary.