_______________________
______________________
_______________________
____________________
_____________________
____________________
_____________________
_____________________
_____________________
______________________
Customer Service Advisor £13.14 per hour Assessment day: Thursday 30th May (2pm) Start date: Monday 10th June Duration: 3-months ongoing Hours: 35-hours per week - hybrid working available Location: Norwich City Centre A leading insurance provider based in Norwich City are looking for multiple call handlers on a temporary basis to assist them through a period of growth for the business. You will be the first point of contact for customers when they need to make a claim. It's your job to gather the right and relevant information and provide an outstanding customer experience - full training will be provided. This exciting opportunity provides great transport links to their state-of-the-art city centre office and offers flexible benefits to suit you. The ideal candidates are those with excellent communication skills and a positive, can-do attitude who enjoy being part of a hard-working team, however no previous experience is required. As a call handler your duties will include: Delivering professional customer communications (verbal, written and digital). Being the first point of contact for customers Directing customer to the correct department Capturing data on feedback form to improve future work flow processes Updating customer information on CRM while adhering to GDPR regulations Provide professional and effective telephony cover for the business and to ensure customers are dealt with in a prompt and courteous manner To be successful in this role you will need to: Have excellent communication skills - both verbal and written Fluent English Be a team player Be a reliable, hard working and punctual individual An assessment day will take place on Thursday 30th May with successful candidates commencing their employment on Monday 10th June. Weekly pay and hybrid working available. Free parking is available to be booked onsite. For an excellent career opportunity please click apply for immediate consideration or contact Ross in our Bristol Pertemps commercial branch.
We are currently seeking an Administrator to join our team on a temporary basis, with the potential for the role to become permanent for the right candidate. The successful applicant will provide essential office administration support to the repairs team and contractors, ensuring efficient administrative processes are maintained in line with Company procedures and relevant work instructions. Day to Day of the role: Provide general administrative duties to support the projects and repairs team Issue correspondence to customers, including appointment letters, newsletters, and care leaflets. Confirm residents appointments, complete relevant paperwork, and update records/systems as required. Liaise with internal and external customers through various communication channels to deliver professional and positive customer service. Accurate data entry into client systems as per contractual commitments. Perform general office duties, including filing. Required Skills & Qualifications: Proven experience in an administrative role. Excellent organisational skills and attention to detail. Strong communication skills, both written and verbal. Proficiency in using office software and systems for data entry and correspondence. Ability to work independently and as part of a team. Experience in customer service is highly desirable. Benefits: Competitive salary with potential for permanent employment. Opportunity to work within a supportive team environment. Exposure to diverse administrative tasks and responsibilities.