As the Night Manager, you will be responsible for managing the night staff, dealing with any guest requests or issues that may arise, and ensuring that all hotel operations are running smoothly.
We are seeking a highly skilled and experienced Night Manager to oversee the hotel's overnight operations and ensure that our guests have a safe and comfortable stay.
Responsibilities
Managing the night staff and ensuring that they are performing their duties to a high standard.
The Duty Manager is responsible for the day-to-day operations of a hotel.
The Duty Manager also works closely with all the management at the hotel to ensure that the hotel is staffed properly and that all guests are checked in and out efficiently.You must be flexible in working hours, as your shifts will include a mixture of early (7am - 3:30pm) and late (2:30pm - 11pm) shifts and working weekends and Bank Holidays.
They are responsible for ensuring that the hotel is running smoothly and that guests are satisfied with their stay.
To manage the Hospitality Catering Function, consistently delivering a high quality, efficient Hospitality service that meets or exceeds client, customer and Compass objectives.To build client relationships and instil trust in all aspects of the function.To assist other catering departments as requested.To deliver great service in line within all Company policies, procedures and guidelines.
Understand and deliver all contractual termsAct as first point on contact for all hospitality bookings.Communicate regularly with client (as per agreed Service level agreement)Implement and maintain a customer feedback process.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
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A rare and highly sought after opportunity has arisen to join the celebrated team at one of the most notorious and reputable Hotels in the UK.
The Venue is renowned for excellence and high-end service throughout the estate and has garnered awards across all divisions every year.