Following an internal development move we have a full time vacancy in their amazing Supported Housing Team working Monday to Friday.
Based at Redpoll Place, Bretton, you will work as part of a team providing day to day support to vulnerable individuals and families living in short stay accommodation.
As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer service.
As a Lifeline Adviser (Nights) for our client you will need to be able to provide high standards of customer service to a wide range of customers by actively listening to and understanding the details of each contact, assessing and processing customer contact telephone calls for an emergency response, in line with individual customer contractual requirements.
Hours per week: 34
In addition, the Lifeline adviser will need to assess the calls for repairs for external customers under contract as cost effectively and efficiently as possible and to an agreed time frame.
Your primary objective will be to provide proactive and reactive support for the organisation's modern equipment.
As an End User Support Engineer, you will be responsible for providing exceptional technical support to end-users across the UK and Ireland.
You will be the first point of contact for all IT support queries and will work closely with a highly skilled team based in the UK and the India Operations Centre (IOC) as necessary.