We have an exciting opportunity for a Senior Customer Complaints Handler todeliver a consistent, fair, and impartial complaints investigation process for our customers and provide a point of contact for our complainants, leading, and coordinating investigations and responses, and most importantly keeping the customer up to date with the progress of their complaint.
We believe in creating a workplace where every voice is heard, valued, and respected.
At FCH diversity is the cornerstone of our values and culture.
Join our dedicated team at Whinnieknowe, where every day is an opportunity to make a real difference in the lives of our residents.
Located in the heart of beautiful Nairn, our care home is more than just a place to work it's a community.
You'll be part of a friendly, supportive team that creates a warm, welcoming environment for older adults, providing high-quality, personalised care that helps them feel truly at home.
Posted by Tower Hamlets Community Housing • £35K/yr
London, Tower Hamlets (Hybrid Working)
Permanent, Full Time; About THCH
When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar - work that changes lives and creates lasting impact.
Join our dedicated team at Whinnieknowe, where every day is an opportunity to make a real difference in the lives of our residents.
Located in the heart of beautiful Nairn, our care home is more than just a place to work it's a community.
You'll be part of a friendly, supportive team that creates a warm, welcoming environment for older adults, providing high-quality, personalised care that helps them feel truly at home.
We're in an exciting period of growth and to continue prviding our customers with the best service, we're adding to our complaints team.
This team are integral to our success, understanding where service has fallen below the expectations of customers and partners and ensuring that we correct it.
As a Complaints Advisor in the financial services industry, you will be responsible for managing and resolving customer complaints efficiently and effectively.
Your primary objective will be to ensure that all customer grievances are addressed promptly while adhering to regulatory requirements and company policies.
You will play a crucial role in maintaining customer satisfaction and upholding the reputation of the organization.
Pyramid8 are recruiting for a Complaints Handler / Customer Service for one of our clients who are the largest trade association in the UK (construction industry) they are looking for an individual who can provide resolutions to customers queries and uphold the reputation of the company.
The role offers working Monday - Friday 9am - 5pm with Hybird working.
They are a friendly organisation where they believe in team working.