Job Title: Complaints Handler Salary: £23,400 - £25,000p/a Hours: Mon - Friday 9am - 5pm Location: Basingstoke RG21 (FULL OFFICE BASED ) Potential Start date: 23rd September 2024 SUBJECT TO DBS & CREDIT CHECK (must declare any convictions or IVAs/CCJs)
Experience & Skills:-
Strong customer service experience is required. Complaint Handling &/or Life & Pensions would be desirable.Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutionsTeamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.Good written communication - part of the role is pulling together letters that will go out to customers so that need to have good grammar and spelling, good eye for detail
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