You will act as first point of contact for users seeking technical assistance via phone, email, or ticketing system and escalate more complex issues to higher-level support teams or relevant departments as necessary
A leading Metals company looking for a 1st line IT Technician / Service Desk Analyst role to provide 1st line hands on support to over 4000 user base.
Join our team as a Customer Support Assistant in Warrington!
Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing.
With unrivalled expertise, Tradebe Environmental Services is a leading force in the UK's industrial waste management sector.
We are a leading Managed Services Provider based in Warrington, specialising in delivering robust IT solutions, including both on-premises and cloud services, alongside comprehensive Cyber Essentials offerings.
We pride ourselves on providing exceptional support and tailored solutions to our diverse client base, helping them to meet the highest standards of security and operational efficiency.
The primary responsibilities of the Delivery support team are as follows
About The Role
Order placement with 3rd Party suppliers, and other Claranet internal teams, including, but not limited to Telco's, hardware, software and other services providers.
ORCHA operates the world's largest digital health assessment platform and library, offering a suite of exciting products and services that are geared towards people using and benefiting from great health and care related apps.
General
Our industry-leading technology helps national bodies, healthcare providers, professionals on the frontline, and digital innovators to develop, accredit, and activate the best digital healthcare apps, putting the transformative power of digital healthcare into the hands of patients safely.
I am pleased to be working alongside a market-leading, Birchwood-based client as they look for an experienced Customer Service Advisor to join their busy team!
This is a full-time, permanent position.
Role Purpose
The successful candidate will be responsible for handling incoming product queries from customers, by email and telephone.
This company are looking for an IT Customer Support professional who loves working with technology - inlcuding hardware and software, as well as communications systems.