About The Role
The primary responsibilities of the Delivery support team are as follows
- Order placement with 3rd Party suppliers, and other Claranet internal teams, including, but not limited to Telco's, hardware, software and other services providers.
- Supporting Delivery coordinators and Project managers in delivering customer services
- Providing ad-hoc administrative support to the Wider PMO function
Objectives and Key Results
Your responsibilities will be as follows:
Ordering
- Support the Project Office key KPI of delivery on time by placing orders for our Managed Service Customers with 3rd party suppliers and ensuring quality and timely hand-over to the Project Coordinators / Project Managers.
- Answer / reply to incoming calls/ ticket queue in a professional and efficient manner Liaising with suppliers to arrange the ordering of 3rd party services
- Point of escalation for the Project Office and other internal departments for queries relating to ordering and cancellations.
Project Office Support
- Support Project Managers and Project Coordinators with planning large solution rollouts.
- Validation of data to ensure services can be ordered and delivered on time
- Dealing with customer questions and queries via telephone, email and tickets
About You
Essential
- Exceptional customer facing skills
- Confident, proactive, hardworking and flexible
- The ability to work accurately and proactively, with an eye to detail and to prioritise a complex and varied workload
- Proven written and oral communication skills including excellent telephone skills
- Ability to work as part of a team, with a flexible approach to work and willingness to learn
- Excellent interpersonal skills in communicating with staff at all levels of seniority both internally and customer facing, with the ability to form strong working relationships
- Substantial experience of providing high level project administrative support or administrative support in an IT services environment
- The ability to work without close supervision in a fast-paced environment with tight deadlines
In addition, the following are highly desirable
- ITIL v3 and Project Management knowledge desirable
- Demonstrable commercial understanding/acumen
- Educated to NVQ level 4, degree/HND or equivalent qualification/experience
About Us
About Claranet
Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
At Claranet, we're experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We're committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.
We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.
In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.
Working For Claranet
Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.
But what we think makes us different is 'Team Claranet,' our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee's fundraising efforts.
Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK's tech talent shortage and diversity gap through collective action.
Our Vision
Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.
Position Summary
This position is a key role within the PMO and supports the timely and accurate delivery of customer orders.
The Delivery support coordinator will work alongside our Project managers and Delivery coordinators in the delivery of complex customer projects by submitting and managing orders with 3rd Party & Internal suppliers, Providing progress updates on these orders, communicating with our customers and providing administrative support where required.