CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States.
With the breadth of products and services we offer, there is no request too big or too small.
Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates.
Answer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteous and timely manner.
Document all user identification information, including name, department, contact information, and nature of problem or issue.
General
The Service Desk Analyst role ensures customers can operate Savills' systems in order to achieve their business aims by receiving, prioritizing, documenting, and resolving requests.
CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States.
With the breadth of products and services we offer, there is no request too big or too small.
Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates.
As a Business Support Analyst your role will involve arranging new installations and upgrades, and scheduling changes for our ResourceLink software customers.
You'll be based from our Peterborough office, working a a hybrid basis with a mixture of office and home working.
Please note this position is a fixed-term contract covering a period of maternity leave, on a part-time basis (circa 22.5 hours per week).
Technology is key to how we engage with our clients, but our service delivery is based upon combining the benefits of tech with what we do best - the personal touch.
"Vero Pay" is a service offered exclusively to our clients, providing a fully managed, outsourced payroll service, using integrated HR and Payroll technology.
Having achieved a strong reputation for customer service excellence (we not only won The Peterborough Telegraph Customer Service Excellence award 2023, but were also a finalist at The Personnel Today national awards), we are always on the lookout for new team members who share our passion for great service too.
Working alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard-work!