An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.
Ideas People Trust; We're BDO.
We work with the companies that are Britain's economic engine ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy and directly advise the owners and management teams leading them.
As Desktop Support , you will play a crucial role in providing technical support to clients.
You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of our IT infrastructure.
This role requires a proactive individual with a strong technical background and excellent customer service skills.
Posted by In Technology Group Limited • £30K/yr to £33K/yr
Role: Service Desk Analyst
Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service.
As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages.
IT Technician Skills Bootcamp Placement programme - Desk Side Support Engineer
Our Skills Bootcamps in IT Technician will give you all the technical skills needed to start your first IT role, or to help you progress into a IT apprenticeship.
Receive a guaranteed interview with a global leader in new technologies!
You will be responsible for the creation and maintenance of digital services for both internal and external users.
This includes front and back-end development, and the integration with 3rd party software.
You will act as a coach and mentor, supporting members of your team and be responsible for communicating technical language to non-technical colleagues.
Working with the IT Operations Manager, the IT Helpdesk Support Lead will be responsible for the support and maintenance of an effective ICT service to the Gambling Commission.
You will advise and support the existing IT Support Team of 1st and 2nd line engineers, to ensure that BAU incidents, requests, complex issues and ongoing service improvements and deployments are delivered effectively.
This role is key to helping the Gambling Commission deliver a consistent and reliable support function and will provide an escalation point for the IT Support team, and wider business.