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Helpdesk Support Analyst needed for this initial 1 month contract for an enterprise sized Dartford based not for profit organisation . Key Responsibilities: Provide first-level contact and problem resolution for all users with hardware, software, and application problems. Resolve user-reported issues using available tools and following procedures and policies for the handling of support cases. Document, track, and monitor the problem to ensure a timely resolution. Perform user administration duties (setup and maintaining account). Maintain and update records and tracking databases. Alert management to emerging trends in incidents. Required Skills and Qualifications: Proven experience as a Helpdesk Support Analyst or similar role. Excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. Strong knowledge of Microsoft Office Suite, Windows OS, and help desk software. Exceptional customer service orientation and excellent communication skills. Ability to work independently and in a team-oriented, collaborative environment. We need candidates available for an immediate start and the role will be based on site in Dartford. Please get in touch to discuss in detail ASAP