The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
Our client is looking for someone to join their team as a Client Services Associate to provide helpdesk and administration support to a portfolio of external clients and reaching payroll and provider monthly deadlines.
This role also assists in the efficient running of the internal office and administration.
The role is responsible for maintaining high levels of customer service and support for dedicated key accounts.
A great opportunity has arisen with a leading UK based technology integration business.
Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role.
In the role, you will assist in the completion of the processing of contribution and HR data files and play an active role in mentoring and checking the work of the Administrators on the team.
If you are ambitious, self-driven, a people person and have a can-do attitude you will fit well within our busy working environment.
As a leader in the marketplace, WTW offers an excellent opportunity to join our organisation as a Senior Administrator.
In the role, you will assist in the completion of the processing of contribution and HR data files and play an active role in mentoring and checking the work of the Administrators on the team.
If you are ambitious, self-driven, a people person and have a can-do attitude you will fit well within our busy working environment.
As a leader in the marketplace, WTW offers an excellent opportunity to join our organisation as a Senior Administrator.
Due to internal promotions they have a requirement for a proven Helpdesk Manager with a MSP background.
As a Microsoft Service Provider, they offer IT support services, cyber security support and services, project services, and proactive network management.
My client are a well established and respected IT Managed Services provider that provide a full range of reliable and professional managed IT services that help their clients streamline processes and increase profitability.