As BES Utilities continues its exciting growth within its IT department in 2024, we have a newly created position available for an Application Support Analyst to join our growing IT shared services team, based within our offices in Fleetwood with some travel to our Manchester offices when required.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Your responsibilities will include developing and delivering service redesigns, driving process improvements, and enhancing the professionalism and skills of our team members.
As the Programme Lead you will play a pivotal role in shaping and implementing a high-quality, efficient, and responsive Business Support service.
Additionally, you'll stay abreast of innovative practices, both nationally and internally, to continuously improve the service offerings.
This is a busy and varied role, and a great opportunity to lead the small team of Administrators / Customer Service Advisors, in a business that pride themselves on delivering exceptional customer service.
Reporting into one of the Directors you will take responsibility for the following:
I am partnering exclusively with my client based in Goosnargh, Preston, in their search for an Administration Manager.
The Service desk will eventually be brought in house, the successful candidate will end up managing this internal team.
This role requires an IT Service Lead to coordinate and act as escalation point for a vendor within the Technology department in the Financial Services industry, ensuring top-tier IT service delivery and ticket management.
The organisation is a reputable and multiple-award winning entity in the Financial Services industry, with a sizeable global workforce.
Do you want to work in a varied customer centric role where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their award winning software.
Are you a natural customer care advocate with extensive customer service experience and like the sound of furthering your career and potential in the IT industry by joining a leading Healthcare solutions company?
We are working with one of the UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage.
Due to an exciting period of growth, they are looking to recruit an Administrator to assist with the day to day projects.
Consultants - Sarah Duffy and Ben Harrison
Our client, a market leader in the manufacture, supply, and installation of very high-quality powder and liquids weighing and metering equipment to the food, chemical, and pharmaceutical industries.