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Customer Success Manager £40-50K base (£60K OTE) Home based with maximum 1-2 days per week visiting customers in/around Bristol, South West Unify are proud to be working with a leading provider of secure collaboration software to a range of clients including in the central government, healthcare and defence domains. The software is cloud based and designed to help teams improve their efficiency through closer collaboration, enabled by a comprehensive toolset including file sharing, discussions forums and dynamic databases. The software sits at the core of a number of nationally significant, but classified, defence programmes and was instrumental in supporting the rapid reaction to the COVID pandemic in the NHS. Summary of Role: Following a period of sustained and accelerating growth, the businesses commercial team are looking for an energetic and motivated Digital Collaboration Advisor / Customer Success Manager. As a Digital Collaboration Advisor, you will work closely with users to the toolset to maximise their understanding of the capabilities and ensure they see the best value for money. You will support through the provision of training, sharing of best practice and developing a comprehensive set of digital media artefacts. Reporting to the Chief Commercial Officer, you will work across all sectors and customers, from large government clients to small SMEs, focussing on understanding the needs of customers and aligning to the businesses product set. Key Objectives: Proactively work with existing clients to understand their collaboration requirements and align with the businesses usage, supporting growth of the product Explore further opportunities for the product set within existing clients to maximise the footprint Work with the team to develop digital media and marketing materials to support new and existing users Key Responsibility 1: Account Management: Work closely with existing and new clients, assessing existing collaboration workflows and processes to identify areas for improvement and optimization. Provide training and support to users on how to effectively utilise the software features and functionalities. Serve as the main point of contact for client inquiries, troubleshooting account issues, and providing basic technical assistance Key Responsibility 2: Account Growth: Explore new opportunities for growth within existing accounts. Explore how the businesses capabilities can be used effectively to broaden the footprint by replacing existing software or streamlining processes. Identify aligned business units, new programmes or joint ventures that could utilise the businesses software Support business presales activities as required Key Responsibility 3: Marketing and Training Materials: Develop a suite of digital marketing materials to support users in their usage of the platform. This may include video guides, 'lunch and learn' sessions and hosting user group meetings Qualifications & Training: Bachelor's degree or equivalent level of education in Computer Science, Information Technology, Business Administration, Engineering or related field. Experience: Proven experience working with collaboration software tools such as Microsoft Teams, Slack, Zoom, Google Workspace, etc. Strong understanding of collaboration concepts, workflows, and best practices. Excellent communication and interpersonal skills with the ability to interact effectively with clients and team members. Excellent relationship building skills with an empathetic approach. Experience in conducting training sessions or workshops for users of varying technical backgrounds. BENEFITS Life Assurance 4x base salary Vitality Private Health Insurance Medical Health Insurance Cashplan Personal Travel Insurance Cycle to Work scheme Electric/Hybrid Vehicle scheme Discounted gym membership My Premier Benefits (discounted high street retailers) ENHANCED BENEFITS 25 days annual leave 10 days rolling sick plan, including extended illness pay Pension 5% EE and 4% ER (increases after 3 years to a max of 6%) MUCH MORE THAN A BENEFIT Career progression and individual career path support Internal Learning & Development programmes Annual awards ceremony and Company event (JABAs) Employee Assistance Program (EAP) and Mental Health First Aiders to support you Please apply by submitting your latest CV for immediate review by our Talent Team. Best of luck.