The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge.
Based in West Lothian, salary negotiable depending on experience.
Join our dynamic team as an IT Systems Support Team Leader, where you'll oversee and mentor a team of IT Systems Support Technicians, ensuring exceptional on-site and remote IT support for our clients.
Are you an experienced IT professional with a knack for leadership and a passion for guiding a team to success?
You'll play a crucial role in configuring, maintaining and documenting our clients' backups, disaster recovery, and security solutions, guaranteeing the resilience and security of their digital infrastructure.
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
I am seeking a proactive, positive, and customer-focused Helpdesk Advisor to join my clients' new established shared service centre.
As a key player in this start-up environment, you will provide first-line support for facilities management issues, recording the calls on a job ticketing system and ensuring high levels of client satisfaction and operational efficiency.
You will be tech savvy and be a natural adopter of technology with the ability to be agile and multitask in areas beyond your remit.