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A fantastic opportunity for an experienced IT Helpdesk Support Analyst Working for this fast growing, international company you will have opportunity to learn as well as being looked after with a superb salary and benefits package: Salary up to 30k Company pension scheme Ability to purchase an additional holidays Private healthcare including family members Death in service cover Wellness Fund Discounts for various companies and services Enhanced maternity & paternity Employee Assistance Programme 25 days' holiday bank holidays increasing with service Free onsite parking Smart/Casual wear Full Training Brilliant family culture Gym membership Optional medical insurance Attend prestigious conferences Paid Charity volunteering days The company have been recognised as one of the best places to work with its brilliant family culture. Duties of the IT Helpdesk Analyst will be: To support the internal business network in the use of various business software systems. Supporting a range of software specific to the industry, Dealing with tickets, calls, and emails and will be responsible for providing effective, timely solutions, advocating best practices. Offering an outstanding level of service to customers Providing timely updates to customers by either Phone, Email, or face to face The IT Helpdesk Analyst will have: Previous experience working in an IT helpdesk support role dealing with bespoke systems Experience in using a helpdesk ticketing systems and adhering to SLAs & KPIs Ability to prioritise and manage your workload effectively Ability to demonstrate empathy for customers and be able to adapt your style to talk to them at their level of knowledge Excellent knowledge of MS Office products and Windows operating systems Proficient in taking ownership of a problem and seeing it through to resolution Willing to undertake any other reasonable duties appropriate to fulfilling your role We are looking for someone who is: Passionate about the Customer Experience and have a first time fix approach. Great attention to detail and keen to work in a close knit team environment Good problem-solving skills with a methodical and logical approach Resilient with a proactive aptitude to learn Team player, but also able to work independently on own initiative Organised with excellent time management skills Strong verbal and written communication Innovative with an aptitude for looking for customer service improvements Upbeat and enthusiastic about going the extra mile for your customers