Contract Helpdesk Support Analyst | £125 - £175 per day | Outside IR35 | 3 months | Taunton
We are looking for a Helpdesk Support Analyst to join our client's award-winning company in Taunton, on a 3-month contract basis (view to go permanent if interested). You will be able to start immediately. The role is suitable to 1
st
and 2
nd
line support engineers.
Your primary duty will be working with a range of technical and non-technical customers, so you'll have a friendly communicative approach that works for both.
Key responsibilities:
- Provide IT services for multiple levels of clients
- 1_st_ line support and if experienced progressing to 2_nd_ line support
- Manage phone calls, emails and communication with all levels
- Delivering high levels of customer experience for IT solutions
- Manage customer expectations professionally and honestly
- Effective and accurate management of incidents within the CRM
Desirable skills or exposure:
- Logging and dealing with IT Support queries
- Working knowledge of supporting virtualization technologies
- TCP/IP, DNS, DHCP, VPN, & VLAN
- Microsoft Active Directory
What's on offer:
- £125 - £175 per day Outside IR35
- 3 month contract
- Hybrid work options